IT is not meant to work like this

July 30th, 2008 | by Milan Jelicic |

Every time someone sends email to our Remote Lab Support alias, a trouble ticket is opened in our issue tracking system and an engineer is notified so that we can try to resolve the problem as soon as possible. Sometimes we find the resolution so fast that it surprises our users! Darren, who recently got stuck while using our Remote Labs, sent us the following message after we resolved his problem:

Well,

I have to say im disappointed.

a) Your reply worked
b) You replied in under an hour
c) NIL labs continue to be of great assistance to my learning

IT is not meant to work like this! It all feels strange……

Cheers

Happy to disappoint you, Darren! Seriously, we are always glad to hear that the service we provide is helping our users. Thanks for letting us know!

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